The directorate is led by Human Resources & Administration Director and performs the following functions:

• Oversee proper implementation of Public Service Act, Regulations; Standing Orders and other Labour laws;
• Maintain and update employees’ records;
• Oversee employees’ benefits (social security benefits, allowance etc) and entitlements;
• Facilitate employee relations and welfare including health, safety, sports and culture.
• Provide registry, office records, messengerial and courier services;
• Facilitate security services, transport and general utilities;
• Facilitate general custody service and maintenance;
• Coordinate implementation of ethics and value promotion functions including corruption prevention education;
• Coordinate staff recruitment, selection, placement, confirmations and transfers;
• Facilitate staff training and development (career, professional, skill enhancement) for the Institute;
• Facilitate orientation/induction programs for the new entrants;
• Prepare human resources plan;
• Salary administration and payroll processing;
• Coordinate implementation of Employees’ Performance Appraisals;
• Oversee services related to separation from the service (retirement, resignation, etc);
• Serve as a Secretariat to management meetings;
• Develop/review and Operationalise Client Service Charter; and
• Initiate and implement various performance improvement programs.